You may cancel your order within 15 days from the date of order. Cancellation of custom orders after 15 days will be charged a fee of $50.00. This fee covers the service charge incurred in the shipping of order request and initial production process of your order.With proper care and storage helps determine your model to last for many years without cracking or discoloration. Donot leave the model sitting on the foam packaging for a long time as it may cause the white paint some discoloration. If somehow you needed to, use a soft cloth or Japanese paper to wrap the white model to prevent it from direct contact with the foam. Avoid exposure of your model in extreme temperature and direct sunlight. Our models are guaranteed. If for any reason, you are not satisfied simply return them within 30 days for exchange or a refund of the purchase price, less shipping cost. Take note that your personalized models are orders built according to your specification and results will be as good as the information you have provided at the time of order. Adequate information/references must be supplied, they must be readable and photos must show closeup of details to be able to replicate. This guarantee does not cover replicas produced under "artist interpretation", orders with inadequate information, or any model returned in damaged condition. Any cancellation of custom works will result in a cancellation fee. Shipping/Handling costs is not refundable. We take order for any type of aircraft from the first flown to the present. We require good photographs showing details of the aircraft. The better pictures, the better results. Our artist's work based on your photos. In order to properly match the colors, please submit paint chips or paint samples. Incomplete information or reference may cause delay in completion and or delivery of the product. To save copy of order form, We accept payments thru paypal and major credit cards. Personalized orders are paid at the time orders are placed. Use our e-mail address: sales@griffinaerospace.com to pay by Paypal. Due to the increasing costs of freight, prizes may change without prior notice. Please call or e-mail for qoutes. For pricing details, Click here.All your information is guaranteed safe. We do not sell nor share any of your information to third party.If for any reason, you are not satisfied with the model, simply return the product in its original box and packaging for repair or replacement. Refunds/Cancellations are based on our guarantee policy. Griffin Aerospace Models is located in Texas. Residents within the state of Texas will be charged a tax of 8.025 percent of the total sales.In stock inventories are ship within 5-7 days thru Fedex Ground and UPS Ground, unless a different method is arranged. Please allow 12-16 weeks for personalized models for delivery. In the event that you received a broken model due to shipping damaged, please inform our Admin Office 1-866-584-0260 or 817-624-2320, and the carrier either Fedex (1-800 GO Fedex) or UPS (1-800 Pick UPS) for disposition.
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